Privacy Policy

1Information We Collect

Personal Information

We may collect:

• Full name
• Date of birth
• Driver's license information
• Home address
• Billing address
• Telephone number
• Email address
• Payment information
• Insurance information
• Emergency contact information

Identity Verification Information

We may collect:

• Government-issued identification
• Driver's license images
• Selfie verification photographs
• Identity verification records
• Fraud prevention data

Vehicle Rental Information

We may collect:

• Reservation history
• Rental history
• Vehicle preferences
• Rental dates
• Pickup and return locations
• Mileage information
• Fuel information
• Claims information
• Incident reports

Vehicle Telematics Information

Vehicles may collect:

• GPS location information
• Vehicle speed
• Mileage
• Vehicle diagnostics
• Accident detection information
• Maintenance information
• Theft recovery information

Technical Information

When using our website, we may collect:

• IP address
• Device information
• Browser type
• Operating system
• Referring websites
• Session information
• Website activity logs

2How We Collect Information

We collect information when you:

• Visit our website;
• Request information;
• Make a reservation;
• Complete rental agreements;
• Submit identification documents;
• Make payments;
• Contact us by phone, email, SMS, or social media;
• Operate one of our vehicles;
• Participate in surveys, promotions, or contests.

We may also receive information from:

• Credit reporting agencies;
• Identity verification providers;
• Insurance companies;
• Payment processors;
• Third-party booking platforms;
• Government agencies;
• Public records;
• Law enforcement agencies.

3How We Use Information

We use information to:

• Process reservations and rentals;
• Verify identity and eligibility;
• Prevent fraud and unauthorized activity;
• Process payments and refunds;
• Manage customer accounts;
• Monitor vehicle safety and maintenance;
• Provide customer service;
• Investigate claims and incidents;
• Recover overdue or stolen vehicles;
• Comply with legal obligations;
• Improve website functionality and services;
• Conduct analytics and business operations;
• Send service communications;
• Deliver promotional and marketing communications where permitted by law.

4ADA Accessibility Commitment

OG Lux Auto is committed to providing an accessible online experience for all users.

We strive to maintain our website in accordance with recognized accessibility standards, including:

• The Americans with Disabilities Act (ADA);
• Section 508 of the Rehabilitation Act;
• Web Content Accessibility Guidelines (WCAG).

If you experience difficulty accessing any portion of our website, please contact us. We will make reasonable efforts to provide information, services, or accommodations through alternative methods where feasible.

Because accessibility technologies and standards continue to evolve, OG Lux Auto does not guarantee that every feature of the website will be accessible at all times.

5Payment Information

Payments are processed through secure third-party payment processors.

OG Lux Auto does not store complete payment card numbers on its servers.

Payment processing is performed in accordance with applicable industry security standards, including PCI-DSS requirements.

6Cookies and Website Tracking

We may use:

• Cookies;
• Pixels;
• Analytics tools;
• Session identifiers;
• Advertising technologies;
• Tracking technologies.

These tools help us:

• Improve website performance;
• Analyze user behavior;
• Remember preferences;
• Improve customer experiences;
• Provide relevant advertising.

Users may disable cookies through browser settings; however, some website functionality may become unavailable.

7Do Not Track Disclosure

Certain web browsers offer a "Do Not Track" feature.

Because there is currently no universally accepted standard governing Do Not Track signals, OG Lux Auto may not respond to such requests.

8Vehicle GPS and Telematics Disclosure

Vehicles may contain:

• GPS tracking devices;
• Telematics systems;
• Speed monitoring systems;
• Mileage monitoring systems;
• Theft recovery technology;
• Diagnostic reporting systems.

Vehicle data may be used for:

• Theft prevention and recovery;
• Safety monitoring;
• Vehicle maintenance;
• Mileage verification;
• Accident investigation;
• Fraud prevention;
• Rental agreement enforcement;
• Locating overdue vehicles.

By renting or operating Company vehicles, you consent to such collection and use.

9Biometric and Identity Verification Data

To prevent fraud and verify identity, OG Lux Auto may utilize third-party identity verification providers.

Information may include:

• Driver's license scans;
• Identification photographs;
• Selfie verification images;
• Facial comparison information generated by verification vendors.

OG Lux Auto does not sell biometric information and does not use such information for advertising purposes.

Information shall be retained only as reasonably necessary for verification, legal compliance, fraud prevention, or contractual enforcement.

10Sharing of Information

We may share information with:

Service Providers

• Payment processors;
• Reservation software providers;
• Website hosting providers;
• Customer support vendors;
• Identity verification providers.

Insurance Providers

• Insurance carriers;
• Claims administrators;
• Adjusters.

Government and Legal Authorities

• Courts;
• Regulatory agencies;
• Tax authorities;
• Law enforcement agencies.

Recovery and Collection Providers

• Attorneys;
• Collection agencies;
• Vehicle recovery companies.

Business Transfers

Information may be transferred as part of a merger, acquisition, restructuring, financing transaction, or sale of assets.

We do not sell personal information to third parties.

11Marketing Communications

We may send:

• Reservation confirmations;
• Rental updates;
• Service notifications;
• Newsletters;
• Promotional offers;
• Marketing communications.

You may opt out of promotional communications by:

• Clicking unsubscribe links;
• Replying STOP to SMS messages;
• Contacting us directly.

Transactional communications may continue as necessary.

12Data Retention

We retain information only as long as reasonably necessary to:

• Fulfill rental agreements;
• Comply with legal obligations;
• Resolve disputes;
• Enforce contractual rights;
• Prevent fraud;
• Maintain business records.

Retention periods may vary based on legal, insurance, regulatory, and operational requirements.

13Data Security

We implement commercially reasonable security measures including:

• Encryption technologies;
• Secure payment processing;
• Restricted employee access;
• Password-protected systems;
• Secure document storage.

No security system is completely secure, and we cannot guarantee absolute protection of information.

14Data Breach Response

OG Lux Auto maintains procedures designed to identify, investigate, and respond to suspected security incidents.

In the event of a breach involving personal information, we will provide notifications as required by applicable law.

15International Users

Our services are operated from the United States.

If you access our website from outside the United States, you understand and agree that your information may be transferred to, stored in, and processed within the United States and other jurisdictions where privacy protections may differ from those in your home country.

16Your Privacy Rights

Depending upon your jurisdiction, you may have rights regarding your personal information, including:

• Access rights;
• Correction rights;
• Deletion rights;
• Marketing opt-out rights;
• Information rights regarding data collection practices.

We reserve the right to verify identity before responding to requests.

17State Privacy Rights

Residents of certain states may have additional rights under applicable privacy laws, including:

• California Consumer Privacy Act (CCPA);
• California Privacy Rights Act (CPRA);
• Virginia Consumer Data Protection Act (VCDPA);
• Colorado Privacy Act (CPA);
• Connecticut Data Privacy Act (CTDPA);
• Other applicable state privacy laws.

Requests may be submitted using the contact information below.

18Children's Privacy

Our services are intended only for adults.

We do not knowingly collect personal information from children under thirteen (13) years of age.

19Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the content, privacy practices, security, or policies of third-party websites.

Users should review those policies independently.

20Artificial Intelligence and Automated Decision-Making

OG Lux Auto and its service providers may utilize automated systems, fraud detection tools, identity verification technologies, and risk assessment systems to evaluate reservations, reduce fraud, and protect Company assets.

Such technologies may be used as one factor among many in evaluating reservations and rental eligibility.

21Recording of Communications

Telephone calls, text messages, online chats, emails, and other communications may be monitored or recorded for:

• Quality assurance;
• Training;
• Customer service;
• Fraud prevention;
• Legal compliance;
• Dispute resolution.

22Legal Disclosures

We may disclose information without prior notice when reasonably necessary to:

• Comply with law;
• Respond to subpoenas;
• Respond to court orders;
• Protect Company rights;
• Investigate fraud;
• Protect customers, employees, or the public.

23Limitation of Liability

To the fullest extent permitted by law, OG Lux Auto shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from:

• Unauthorized access to information;
• Cybersecurity incidents;
• Third-party attacks;
• Internet failures;
• System outages;
• Events beyond our reasonable control.

Nothing in this provision limits rights that cannot legally be waived under applicable law.

24Changes to This Privacy Policy

OG Lux Auto reserves the right to modify this Privacy Policy at any time.

Changes become effective upon posting to the website.

Continued use of our website or services constitutes acceptance of revised policies.

25Entire Privacy Agreement

This Privacy Policy should be read together with:

• Website Terms & Conditions;
• Terms of Service;
• Rental Agreement;
• Cancellation Policy;
• Any additional Company policies.

Together, these documents govern your interactions with OG Lux Auto.

Contact Information

• OG Auto Consultants & Management LLC Luxury & Exotic Vehicle Rentals
• Website: www.OGLuxAuto.com
• Email: info@ogluxauto.com
• Phone: (855) 469-0790
• Mailing Address: 2255 Glades Road, Suite 324A, Boca Raton, FL 33431

Arrive Legendary.

By using our website, submitting information, making a reservation, or renting a vehicle from OG Auto Consultants & Management LLC, you acknowledge that you have read, understood, and consent to this Privacy Policy.